Frequently Asked Questions
Is my pet safe with Fuzzy Moon?
All sitters are selected with strict checks, certified, and fully insured. Your pet will always be treated with family-level care and monitored throughout every session.
What documents or information do I need?
We ask for your pet’s health and vaccination status, emergency contacts, and specific needs. No excessive paperwork required—just what’s crucial for safety and comfort.
How do I book or change my appointment?
Simply use our online enquiry page or email us at [email protected]. You can adjust your booking time up to 24 hours before service at no cost!
Will I receive updates?
Yes! Your sitter will send you daily reports with photos and notes so you’re always in the loop.
What if there’s an emergency?
Your pet’s safety is our priority. We will notify you and follow your preferences for vet or family contacts in any unexpected situation.
What if my pet needs special care?
We tailor each service for allergies, medicine needs, and personal routines. Just share the details—we’re highly experienced with all personalities and situations.